Gem

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Getting Started for Users

Getting Started Guides

Ashby | Gem Integrations

Getting Started with Gem

Sourcing Getting Started Guide

Hiring Manager Guide

Rules of Engagement in Gem

Gem Extension

Installing the Chrome Extension

Reinstalling the Chrome Extension

Using the Gem Chrome Extension in Gmail

Disabling the Gem Chrome Extension in Gmail

Adding a candidate to Gem from LinkedIn

LinkedIn PDF Resumes Not Downloading on Public Profiles

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Best Practices

Best Practices on Sourcing and Messaging Prospects in Gem

Best Practices on Creating and Organizing Team-Wide Talent Pools in Gem

Talent Pools Best Practices

Sequencing Best Practices

Outreach Content Best Practices

Personalization Best Practices

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General Troubleshooting

Clearing your Cache

Allowing Third-Party Cookies

No Emails Found

Gem not Loading or Seeing an Error

General FAQ

Integrating Rapportive with Gem

Gem Individual FAQs

How do I manually log touchpoints in Gem?

When does the week begin for Stats?

Domain & Email Address Changes

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Resources for Admins

Email Permissions

Email Permissions within Gem (Gmail)

Email Permissions within Gem (Microsoft Outlook 365)

How to configure the Gem app in Office365

Reduced-Permission Email Integration

Other Integrations

GoodTime Meet Integration

Gem's API

Google Calendar Events in Gem Activity Feeds

Calendly Integration

Calendly Integration: V1 API Key Deprecation

Using Salesforce with Gem

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Greenhouse

Greenhouse | Gem Integrations

Setting Up Your Greenhouse Integration

Harvest API Key Required Permissions

Setting Up Gem Webhooks in Greenhouse

Bulk Import People into Greenhouse from a Gem Project

Syncing Gem Projects with Greenhouse Jobs

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Lever

Setting Up Your Lever Integration

Setting up Lever API for advanced integration

Lever Integration: Full Data Sync Setup

Importing Lever EEOC Survey Data Into Gem

Other ATSes

Teamtailor | Gem Integrations

Integrating Your ATS With Gem

Avature CRM | Gem Integrations

Setting Up Your Avionté Integration

Setting Up Your Breezy Integration

Setting Up Your Bullhorn Integration

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Team Settings

Verifying DNS Records For Gem Campaigns

Managing team members

Adding A New User

Offboarding Gem Users

Gem Custom Fields

“Do Not Contact” Company List

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Diversity

DEI Gender in Gem

DEI Race/Ethnicity in Gem

Admin FAQ

Gem Admin Guide

Gem Standard FAQ

What browsers does Gem support?

Technical Requirements

Is Gem available on mobile devices?

Is Javascript Running?

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Gem Terms & Policies

Gem Pricing

Data Retention Policy

Gem 2022 Observed Holidays

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Talent CRM

Overview

Academy Course: Manage Candidates with Gem and Your ATS

Academy Course: Collaborate on Sourcing and Pipeline with Recruiting Partners

CRM Overview

Prospects

Prospect Saved Search Automations

"Likely to Move" Quick Search and FIiter

Academy Course: How to Build an Automated Talent Pool

Quick Hit: Prospect Search for ATS Rediscovery

Quick Hit: Prospect Search for Sourcing Rediscovery

Prospect Search Overview

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Projects

Resume Book Upload

Projects Overview

How to Create a Project in Gem

Adding Candidates from Greenhouse into Gem

Configuring Default Sequences for a Project

Your Custom Field Tokens

Candidate Profile

Branded Campaigns

Campaigns - Create Branded Emails

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Talent Sourcing & Outreach

Building, Editing, & Sending Sequences

Call Forwarding: Receive Candidate Phone Calls From Your Gem Phone Number

Quick Hit: How to Create a New Canned Response

Quick Hit: How to Create a New Project

Quick Hit: Responding with a Canned Response

Quick Hit: How To Add a Prospect from LinkedIn

Quick Hit: Assign and Initiate an Email Sequence

Sequence Settings

Tracking Interested Response Rate

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Sending on Behalf of (SOBO)

Gmail Aliases

How to Send Sequences as Someone else

Sending Email On Behalf Of (SOBO)

Send On-Behalf-Of Using Multiple Accounts (For Agencies)

Using Different Senders Per Stage

Outreach Stats

Quick Hit: Creating a 30 Day Look-Back Report

Quick Hit: Creating a Recruiting Function Report

Quick Hit: Using Sourcing Metrics Evaluate Outreach

Quick Hit: Using Sourcing Metrics to Improve Outreach

Quick Hit: Candidate Cohorts in Outreach Stats

Academy Course: Assess Your Recruiting Team's Performance

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workspaces

Pipeline Management

Talent Pipeline

Talent Pipeline Overview

Talent Pipeline Views: Active vs. Consolidated

Talent Pipeline: Status and SLA Indicators

Talent Pipeline Weekly Email Export

Talent Compass: Set Up Custom Greenhouse Demographic Data Surveys for Dashboards & Pipeline Analytics

Content Stats

Content Stats Overview

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Talent Compass

Getting Started with Talent Compass

Academy Course: Assess Your Recruiting Process

Getting Started with Talent Compass

Dashboards Overview

Pipeline Analytics Overview

Dashboards

Quick Hit: Enable Benchmarks in Dashboard Widgets

Quick Hit: Examine Underlying Data from a Dashboard

Quick Hit: Configure Targets on a Dashboard

Quick Hit: Customize Your Gem Home Page

Quick Hit: How to Create a New Widget

Quick Hit: How to Create a Dashboard

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Pipeline Analytics

Quick Hit: Explore a Preset Pipeline Analytics Report

Source Channel ROI Calculator

Custom Groupings

Quick Hit: Using Pipeline Analytics to Check Your Hiring Funnel

Attribution In Pipeline Analytics

Funnel View vs. Activity View

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More Resources

Blog & Product Updates

Gem insights, ideas, best practices, product news, and conversations

Developer Documentation

Gem API documentation

Events & Webinars

Places to connect with the talent acquisition community and learn from your remarkable peers

Gem Academy

Explore on-demand learning content

Advice and answers from the Gem Team

Gem

Getting Started for Users

Resources for Admins

Talent CRM

Talent Sourcing & Outreach

Pipeline Management

Talent Compass

More Resources

Blog & Product Updates

Developer Documentation

Events & Webinars

Gem Academy