Gem began our AI journey in 2022 with the release of our Complimentary AI Opt-in features below. In 2024, we released two major Paid Add-on products: AI Sourcing, and AI-powered App Review.
We look forward to continuing our journey with AI, so come back to visit this page to get a full list of features.
Which Gem features use AI?
Here is a high-level summary of our AI capabilities. Scroll down to learn more about each!
AI Paid Add-ons
These advanced AI products are available for purchase through your Gem Account Manager:
AI Sourcing: Searches Gem’s proprietary profile database to identify top prospects based on user inputs.
AI-powered App Review: Prioritize active applicants based on user-input scoring criteria.
Complimentary AI Opt-in Features
These features are available to all Gem customers who opt-in to use Gem’s complimentary AI features:
Sequence Template Generation: Assists with message writing through template generation and custom tokens.
AI Custom Token in Sequences: Helps recruiters further personalize their outreach and save time by automatically suggesting a relevant sentence based on the prospect/candidate profile.
AI Skill Suggestion for Application Review: Suggests keywords to search on applications based on the ATS job description.
AI Prospect Search: Helps craft search queries based on your job description to find existing talent in your Gem CRM and integrated ATS.
AI Paid Add-ons
These advanced AI products are available for purchase through your Gem Account Manager:
AI Sourcing
Gem AI Sourcing helps recruiters find qualified talent 2x faster by scanning 650M+ public profiles for the best matches based on your criteria.
You can define qualifications in your own words and quickly fine-tune them with intuitive filters, easy-to-use presets, and AI suggestions. In minutes, you can kick off a search that delivers a steady stream of top matches.
When the top prospects are returned, you’re able to see rich context about your past activity with them, so you have a complete understanding of any relationship history. Your top prospects will also include net new prospects you’ve never interacted with.
Gem also enriches every profile with verified email addresses.
When reviewing individual prospects, Gem provides transparency into every recommendation with in-depth AI match score summaries. You have full control to adjust or fine-tune your search as needed.
Learn more about AI Sourcing and how to get started here.
AI-powered App Review
Gem’s AI-powered App Review is an add-on within Gem’s standard Application Review product that helps recruiters find top applicants faster using AI inbound ranking.
When enabled, Gem AI can consistently rank thousands of applications based on the criteria you input, then instantly surface the best matches to the top of your stack. To help you make decisions faster, Gem also explains exactly how each candidate matched, giving you full control to verify and adjust your search at any time.
This feature is currently available to all of our customers using Gem ATS, as well as any ATS that’s compatible with Gem’s standard Application Review product (Greenhouse, Workday, Successfactors, iCIMS).
Learn more about AI-powered App Review and how to get started here.
Complimentary AI Opt-in Features
Sequence Template Generation
One of the biggest pain points around getting started with Gem, especially for newer recruiters or hiring managers, is facing the blank text box where you compose your outreach. Gem’s AI sequence template generation feature tackles this head on, enabling recruiters and hiring managers to generate first drafts of candidate outreach.
Above the editor for the first stage, click“Try Now” in the box labeled“Create a sequence template with Gem AI.”
The questionnaire pictured below will appear. Fill it in, hit "Generate", and you’ll get an outreach template generated by AI that you can edit to make your own!
Sub-Processors
What data is sent to our sub-processors?
Currently, this feature sends the text you type into the“Create a sequence template with Gem AI” box to Microsoft Azure.
AI Custom Token in Sequences
Gem’s AI Custom Token in Sequences helps recruiters further personalize their outreach and save time by automatically suggesting a relevant sentence based on the prospect/candidate profile.
For example, rather than creating a unique sentence from scratch for every individual on your list, you could ask Gem AI → {{gem_ai: Write a sentence personalized to this candidate.}}.
The message generated will be personalized based on their profile: Nick, I am impressed with your experience and accomplishments, especially as the founder of Gem. Your expertise in the industry would make you a valuable addition to our team.
To get started:
Open“Sequences”
Click“{{gem_ai}}” token and type custom prompt
Hit generate and different results will be created for each recipient
Review each result(edit to make your own if needed) and send
Note: This feature is only available for sequences with a maximum of 500 recipients.You will need to review each recipient ahead of sending or you will receive an error message.
Sub-Processors
What data is sent to our sub-processors?
Currently, this feature sends the email text,prompt text, and candidate information including title and company as well as resumeto Microsoft Azure.
AI Skill Suggestion for Application Review
Reviewing inbound applications is one of the most painstaking challenges for talent acquisition teams. Large volumes of unqualified applicants make it difficult to find those that meet the criteria and risk the chance that great candidates get overlooked. These hours spent scanning resumes distract recruiters from focusing on building relationships with top candidates, leading to costly delays and missed opportunities.
Gem’s AI Skill Suggestions helps recruiters find qualified candidates faster, by identifying relevant skills and keywords to find on candidate’s resumes. Gem’s AI automatically suggested relevant keywords from the job description set in your ATS and can recommend additional suggestions based upon skills you’ve already entered.
To get started:
Open Talent Pipeline.
Click "Start Reviews".
Select the Keywords filter and you’ll instantly see recommendations!
After you’ve entered keywords, you can generate more recommendations be clicking the "Refine keywords" button and Gem will suggest more keywords that are similar to what you’ve entered. This enables you to identify a more exhaustive pool of potentially qualified candidates.
Sub-Processors
What data is sent to our sub-processors? This feature sends the job description, job name, and any keywords you’ve already added to the keyword filter to Microsoft Azure.
AI Prospect Search
Searching for qualified prospects to source for a job takes time. Recruiters often need to reference their job description, translating requirements and preferences into search filters or boolean searches using multiple applications or websites.
Gem’s AI Prospect Search assists customers in generating search queries in Prospect Search, a top-of-funnel solution that focuses on searching prospects your team has added to Gem. This allows your team to be in the driver’s seat of proactively adding great candidates for hire to your pipelines. Recruiters can further refine the results, for example, looking at those who have never applied to your company before or those who have had past communication to send outbound communication using sequences or organizing talent pools into projects. Simply select a job or enter a job description to get started! Gem’s AI will automatically identify relevant skills and job titles that are on the candidate's profile, including their resumes.
Sub-Processors
What data is sent to our sub-processors?
This feature sends the job description and job name to Microsoft Azure.
Enabling AI Features
Admins can enable Gem AI complimentary opt-in for their teams by navigating to the Additional team settings pageand clicking “View terms to enable.”
We also display in-product banners to users to allow them to contact their Gem admins to enable access. Admins can disable this banner at any time (see following section).
Disabling AI Features
Disabling AI banners:
Admins can turn off any AI complimentary opt-in banners for your team by navigating to the Additional team settings page and unchecking“Show Gem AI complimentary opt-in banner.”
Disabling features after opt-in:
Please contact your team's dedicated Gem Customer Success Manager for assistance. If you do not have a Gem Customer Success Manager or know who it is, reach out to the Gem Support team by emailing support@gem.com.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.