Gem’s commitment to responsible AI
At Gem, we believe artificial intelligence should empower people—not replace them. Our AI solutions are designed to assist talent teams in making faster, more informed decisions while ensuring fairness, transparency, and control at every step. Our approach to responsible AI is guided by the following principles:
Transparency and control
Gem AI does not make hiring decisions. We let recruiters control what is inputted into the AI (such as criteria to score a profile) and display their input with objective numeric scores and explanations that provide context on how a candidate matched. Users can edit what they input into the AI at any time.
Proactive guardrails
We’ve added proactive guardrails to ensure responsible AI use. This means removing personally identifiable information (PII) from profile data before sending it to the AI for scoring, and we provide warnings for subjective inputs, like “demonstrates leadership skills,” that may be challenging for AI to interpret consistently.
Enterprise-grade compliance
Our platform and compliance framework are reviewed by internal governance and third-party audits to ensure proper security and procedures. We’ve conducted a successful bias audit with our partner, BABL, and will undertake an annual audit as part of our process.
Next-gen technology
Unlike legacy AI vendors that use outdated machine-learning models, Gem uses the latest generative AI, delivering superior performance. This next-gen technology delivers better accuracy, more transparency & control, and faster calibration.
FAQs
What powers Gem AI?
Gem’s AI features are powered by Microsoft Azure OpenAI, a trusted third-party vendor known for its enterprise-grade generative AI, security, and compliance. Read more about Microsoft’s Data, privacy, and security for Azure OpenAI Service.
Is customer data used to train your AI?
No. Gem does not use customer data to train the AI. Instead, we use pre-trained models with Microsoft Azure OpenAI.
- GDPR Compliant: The standard data retention period extends to 90 days after the termination of the last active contract between Gem and a customer, but the customer can set custom retention periods in the Gem admin interface.
- PII Redaction: We redact personally identifiable information (PII), such as names, locations, and LinkedIn handles, before sharing it with our AI.
- Vendor Privacy: Our vendor Microsoft OpenAI does not store or use Gem’s customer data for training. OpenAI may securely retain API inputs and outputs only for up to 30 days to detect abuse and maintain service quality. Read more about Microsoft’s Data, privacy, and security for Azure OpenAI Service.
- Data: All data processed by Gem’s AI features is limited to your Gem account. At no time will other Gem customers have access to your AI inputs or outputs.
- Data Requests: Candidates can submit data subject access requests to the Gem Support team at support@gem.com.
Which Gem features use AI?
AI Paid Add-ons
These advanced AI products are available for purchase through your Gem Account Manager:
- AI Sourcing: Searches Gem’s proprietary profile database to identify top prospects based on user inputs.
- AI-powered App Review: Prioritize active applicants based on user-input scoring criteria.
Complimentary AI Opt-in Features
These features are available to all Gem customers who opt-in to use Gem’s complimentary AI features:
- Sequence Template Generation: Assists with message writing through template generation and custom tokens.
- AI Custom Token in Sequences: Helps recruiters further personalize their outreach and save time by automatically suggesting a relevant sentence based on the prospect/candidate profile.
- AI Skill Suggestion for Application Review: Suggests keywords to search on applications based on the ATS job description.
- AI Prospect Search: Helps craft search queries based on your job description to find existing talent in your Gem CRM and integrated ATS.
What languages do these AI features support?
We are currently testing and developing in English only.
How can I provide feedback to Gem on these AI features?
Please submit your feedback through the form accessed via this link. If you choose to submit feedback to us, it’s possible that we will use it. So by submitting feedback, you are agreeing that we may use your feedback in any manner without restriction or obligation or compensation to you.
Is Gem SOC2 Type 2 compliant?
Gem’s infrastructure, including AI features, undergoes annual audits. SOC 2 audit reports are available under NDA. Contact your Gem Account Manager for access.
How does Gem address NY Local Law 144?
NY Local Law 144 requires employers and employment agencies that utilize an Automated Employment Decision Tool (AEDT) to conduct a bias audit on such tools to ensure they promote fairness and transparency in the hiring process.
Gem’s AI solutions are designed to accelerate decision-making, not make decisions, and therefore we do not consider that our tools will fit under the definition of an AEDT under NY Local Law 144. Nonetheless, for our AI-powered App Review solution specifically, we proactively conducted a bias audit to ensure all customers can confidently incorporate AI into their hiring processes, regardless of location or regulatory requirements, and in accordance with their own interpretation of NY Local Law 144.
We’ve conducted a successful bias audit with third-party partner BABL and will undertake an annual audit as part of our ongoing compliance process. In addition, we have robust internal governance in place to ensure our platform maintains proper security and procedural standards.
What about other regulations?
Gem proactively monitors AI laws and regulations, including, the EU AI Act, Colorado’s AI Act, and other proposed legislation throughout the US, and will continue to partner with customers to support them in remaining compliant with applicable laws as they come into effect, such as:
- EU AI Act
- CCPA draft regulations
- Colorado AI Act
How does Gem develop and govern AI features?
Rigorous Testing
All Gem features undergo manual and automated testing in our development environments as part of our SDLC and change management processes. This includes any AI-powered features.
Security & Governance
Our internal AI governance committee is responsible for reviewing all AI features and ensuring they are built in accordance with the relevant guidelines. Our AI features have been developed in accordance with our existing audited security controls, which include a complete security review of our subprocessors.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.