If you’re having trouble signing into the Gem extension or connecting your Application Tracking System (ATS), and you’ve already checked your 3rd party cookies, clearing your browser’s cache and cookies may help.
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In Chrome, click the menu (⋮) in the top-right corner.
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Hover over More Tools and select Clear Browsing Data.
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For time range, select All time. Make sure that Cached images and files and Cookies and Browsing history are both checked, and then click Clear Data.
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Quit and reopen Chrome.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.