If you are a new customer or your company has recently changed the way you sign into Greenhouse (e.g. integrated Greenhouse with Okta), we may need to re-configure your Greenhouse integration.
Check your URL when you sign into the Greenhouse website
I uploaded a prospect Greenhouse, but can't see their Greenhouse profile
This may be a permissions issue. If you uploaded a prospect to Greenhouse without a job, you may not have permission to see or manage that prospect.
Contact your Greenhouse admin and ask them if you have permission to "manage unattached prospects"?
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at email@example.com.