This article covers frequently asked questions from Gem Standard customers.
Will my pricing be changing along with the change from Gem Teams to Gem Standard?
No. There will be no pricing changes to your contract during your current service term.
Will I still have access to the core Gem platform?
Yes. Gem Standard provides you access to the core Gem core Gem platform you know and love. Gem Standard also comes deeper integrations with your ATS, advanced prospect search capabilities, and Rules of Engagement.
What new features do I have access to?
Depending on what plan you are migrating from, the new features you have access to may vary as older plans were varied in their packaging. Contact your CSM or email@example.com for questions about which new features you have access to.
I want to upgrade or change my plan. How do I do that?
You can reach out to your Gem CSM or email firstname.lastname@example.org. They will do a needs analysis to make sure that we find a package that's tailored to your needs.
Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at email@example.com.