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InMail Activity Tracking

Overview

Gem is able to automatically track when you send an InMail from a candidate's LinkedIn profile page if you use Recruiter, Recruiter Lite, or Premium. This applies to both InMail sequences created and scheduled via Gem, as well as one-off InMails.

Replies from candidates via InMail and their content will also be automatically tracked in their Gem activity feed if you are on LinkedIn Recruiter or Recruiter Lite. This is accomplished by our email integration detecting the notification email that you receive from LinkedIn when someone replies and looking at the InMail’s subject line, as well as the LinkedIn handle of the candidate. (If no match is found, you can still manually log the reply in Gem.)

If you use LinkedIn Premium, you will need to manually log when receive an InMail in Gem.

All tracked InMail activity will appear in your Outreach Stats as messages sent or replies.

 

Requirements

For fully automatic tracking of sent InMails and their replies:

  • Your team is on Gmail or Outlook

  • You have given Gem permission to read your inbox when creating your Gem account (see Access & Permissions)

  • Your email notification frequency is set to "Individually" on LinkedIn

  • You have added the Gem extension for Google Chrome: Click Here

  • You have a LinkedIn Recruiter or Recruiter Lite subscription

  • The candidate you are contacting has been added to Gem

  • You are logging into Gem and LinkedIn using the same email address

For partially automatic tracking of sent InMails and their replies:

  • You have a LinkedIn Premium subscription

  • You have added the Gem extension for Google Chrome: Click Here

  • The candidate you are contacting has been added to Gem

 

Tracking Sent InMails and Replies

Note: Gem can help you track your InMail activity, but sending InMail is a manual action that needs to be performed from LinkedIn. Learn more about how to use Gem to help you send InMails here.

LinkedIn Recruiter and Recruiter Lite users:

  • All sent InMails will be tracked automatically, including InMails sent as part of Gem sequences and one-off InMails

  • InMail replies and the content of the message will be tracked automatically, appearing under the candidate’s Activity feed in Gem

    • In the event that Gem cannot match an InMail reply notification email up with a candidate in Gem, you will need to manually log that they have replied

  • When a candidate replies, an automated Gem Bot message will be added to the InMail email notification thread, giving you shortcuts to take action on the candidate directly from your inbox

  • If a candidate is in a sequence and replies, the sequence will finish and stop further follow-ups

  • See “Scenarios where Gem does NOT automatically track InMail activity” below

LinkedIn Premium users:

  • Sending an InMail sequence: All sent InMails will be tracked automatically, including InMails sent as part of Gem sequences and one-off InMails

  • When you receive a reply to an InMail sequence: Click on the “Mark as replied” button under the “Sequences” section of the Gem sidebar to track the reply

  • When you receive a reply to a one-off InMail: Click “Log Activity” at the bottom of the Gem sidebar and fill out the form to track the reply

The following video covers InMail reply tracking in Gem:

 

Scenarios Where Gem Does NOT Automatically Track InMail Activity

  • If you are a LinkedIn Premium user and receive a reply

  • When bulk-sending InMails

  • Sending InMail from anywhere except a person's Recruiter or Recruiter Lite profile (Gem won't detect when InMail is sent on a person's public profile, your InMail inbox, from LinkedIn Projects, or the LinkedIn Search page)

 

FAQ

Q: What types of InMails are tracked?

A: If you use LinkedIn Recruiter, Recruiter Lite and meet the requirements: InMails sent to candidates in Gem and replies to them.

If you use LinkedIn Premium and meet the requirements: InMails sent to candidates and what you have manually logged as replies.

 

Q: Why didn’t Gem automatically log an InMail reply? (LinkedIn Recruiter or Recruiter Lite)

A: When you received the InMail reply email notification for the candidate, we were unable to find a profile in Gem that corresponds to them. This is generally due to Gem finding multiple profile matches in Gem, preventing us from being able to tell which person to attribute the message to.

 

Q: Does this mean I can automatically send InMails from Gem?

A: Gem can help you track your InMail activity, but sending InMail is a manual action that needs to be performed from LinkedIn. Learn more about how to use Gem to help you send InMails here.

 

Q: I have a sequence where I’m sending an InMail in one stage and an email in the next stage. What happens if Gem doesn’t detect an InMail reply by the time the email is scheduled to be sent?

A: The candidate will be added to your To Do list and you will be prompted to look for any InMail replies from them. If you do not find any, you can proceed with sending out the next stage.

 

Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.

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