Setting Up Gem Webhooks in Greenhouse

Overview

Some of Gem's more advanced features requires you to set up Webhooks. This will allow for deeper integrations between Greenhouse, and Gem like real time syncing between candidate information in Gem, and Greenhouse.

Just like setting up a Harvest API key, you'll need the following:

• Gem Admin Access

• Gem Chrome Extension

• Greenhouse Dev Center Access

Don’t have access to the Gem Admin section? Contact the Gem Support team by emailing us at support@gem.com or reach out to your CSM.

How to Set up the Webhooks

1. Navigate to the Webhooks Configuration page in Greenhouse (https://app.greenhouse.io/configure/dev_center/web_hooks), which is found under Configure > Dev Center > Webhooks > Webhooks.

   • You should be on a page that looks like this:
     

   • If you see the blue "Automatically set up 29 Gem webhooks" button, simply click the button and follow the instructions to create all 29 webhooks.

   • If you don't see this button, make sure you have the Gem extension installed!

2. Verify that all webhooks are set up correctly.

The following is the list of webhooks that should show on the page after you're done setting them up:

1. Gem - Candidate of Prospect updated

2. Gem - Candidate or Prospect rejected

3. Gem - Offer Updated

4. Gem - Offer Created

5. Gem - Candidate has changed stage

6. Gem - Candidate has submitted application

7. Gem - Delete Candidate

8. Gem - Candidate anonymized

9. Gem - Scorecard Deleted

10. Gem - Application Updated

11. Gem - Prospect created

12. Gem - Office Deleted

13. Gem - Offer Deleted

14. Gem - Offer Approved

15. Gem - Merged Candidate

16. Gem - Job Updated

17. Gem - Job Post Updated

18. Gem - Job Post Deleted

19. Gem - Job Post Created

20. Gem - Job Interview Stage Deleted

21. Gem - Job Deleted

22. Gem - Job Created

23. Gem - Job Approved

24. Gem - Interview Deleted

25. Gem - Department Deleted

26. Gem - Delete Application

27. Gem - Candidate or Prospect unrejected

28. Gem - Candidate has been unhired

29. Gem - Candidate has been hired

If not all of the 29 webhooks on the list are present after setup, we've found that clicking the "Create Web hook" button again helps.

Have any issues or questions on this topic? Please feel free to contact your dedicated Gem Customer Success Manager directly or our Support team at support@gem.com.